Activate Nextiva’s proactive chat feature on specific web pages to engage customers at critical conversion moments. Nextiva helps cut down on cart abandonment by offering proactive chat, letting you reach out to customers before they start chatting. So, you can build your chat platform around your current needs, with pricing plans ranging from basic to enterprise.
Nextiva is a modular platform with add-on tools including CRM, analytics platform, and surveys. That can save your chat agents hours of time each week. It includes a shortcut feature that lets you type out often-used responses with the stroke of a few keys.
Nextiva chat software is a full-featured live chat software that works for any size eCommerce store. Here are some of the best live chat software for eCommerce businesses today. Live chat is the closest thing you can get to a real life, brick-and-mortar sales rep. Direct back-and-forth negotiation raises the stakes for buyers, prompting them to buy. You need immediate feedback to win a retail price negotiation. Instant customer conversion!”Īnd, if you’re willing to negotiate prices, live chat offers an effective communication channel. With live chat, we can immediately customize the package and give them a new quote on the spot. But the visitor might want some tweaks to the stock design. “For example, if our list price for a design is $100, we often offer a 50% discount. CEO and Founder Zaheer Dodhia says offering incentives through live chat helps them customize customer orders on the fly. Online businesses like use their live chat software to deliver these incentives in real time. Offering incentives like discounts and coupon codes convert more visitors to customers.
For example, prompt idle customers with full carts the question: “May I answer any questions about the products you selected?” Replace Lead Generation FormsĬustomers hate filling out forms. Use live chat to engage hesitant customers at checkout. There are many cart abandonment solutions to recover lost revenue. Lower Cart Abandonment RatesĪround 70% of online shoppers will abandon a product in their carts.
Use live chat on landing pages to nudge visitors to explore a product, download a PDF, or subscribe to your newsletter.
The access and transparency increase trust in the brand and its products. And chatters pay 13% more! Customers like having a direct channel for getting questions answered. Visitors who chat are 82% more likely to convert than customers who don’t.
Online stores that use live chat convert more. Here are some ways live chat benefits your online business.
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